Bulk Activities Paused

Incident Report for Paytronix

Resolved

This incident has been resolved.

Posted Apr 24, 2024 - 08:53 EDT

Update

Problem has been identified, fixes will be deployed soon.

Posted Apr 24, 2024 - 08:25 EDT

Update

We continue to see delays with the bulk activities (messaging and emails). The investigation continues.

Posted Apr 24, 2024 - 08:09 EDT

Monitoring

The servers have been stabilized and we will continue monitoring to ensure ongoing stability. Bulk activities including campaigns, wallet expiration and reports have been resumed as of 6:58 EDT.

Posted Apr 24, 2024 - 07:08 EDT

Investigating

We are currently investigating an issue regarding the performance of our bulk processing servers. Bulk activities are currently paused while we conduct our investigation.

Posted Apr 24, 2024 - 06:12 EDT

This incident affected: Paytronix US (Messaging, Bulk Email Processing).