Database Issue impacting merchant website logins and loyalty transactions for a subset of merchants
Monitoring - The pxsweb.com issues that prevented merchants (clients) to log in and loyalty transactions to be executed, has been resolved as of 3:46pm EST. We continue to monitor the platform.
Jul 09, 2025 - 16:00 EDT
Identified - We have identified and are addressing a database issue that impacts a subset of our merchants.
Jul 09, 2025 - 15:08 EDT
Investigating - We are currently investigating issues with pxsweb.com
Jul 09, 2025 - 14:58 EDT
Replication Issue Preventing Report Generation for a Small Subset of Merchants
Identified - The issue has been identified and a fix is being implemented.
Jul 09, 2025 - 10:23 EDT
Uptime over the past 90 days. View historical uptime.
Paytronix US Partial Outage
90 days ago
99.84 % uptime
Today
Transactional Email Servers Operational
90 days ago
100.0 % uptime
Today
Transaction Processing Partial Outage
90 days ago
99.59 % uptime
Today
Apps/Integrations/APIs Partial Outage
90 days ago
99.59 % uptime
Today
Messaging Partial Outage
90 days ago
99.78 % uptime
Today
Guest Website Partial Outage
90 days ago
99.78 % uptime
Today
Merchant Website Partial Outage
90 days ago
99.78 % uptime
Today
Analytics Degraded Performance
90 days ago
100.0 % uptime
Today
Online Ordering ? Operational
90 days ago
99.8 % uptime
Today
Bulk Email Processing Operational
90 days ago
100.0 % uptime
Today
Bulk Email Servers (Delivery to Guests) Operational
90 days ago
100.0 % uptime
Today
Scheduled Reports Operational
90 days ago
99.9 % uptime
Today
Mobile Apps - Android ? Partial Outage
90 days ago
99.78 % uptime
Today
Mobile Apps - iOS ? Partial Outage
90 days ago
99.78 % uptime
Today
SFTP Services ? Operational
90 days ago
100.0 % uptime
Today
Paytronix Europe ? Operational
90 days ago
100.0 % uptime
Today
Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
Guest Website Operational
90 days ago
100.0 % uptime
Today
Merchant Website Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Transactional Email Services Operational
90 days ago
100.0 % uptime
Today
Bulk Email Processing Operational
90 days ago
100.0 % uptime
Today
Vendor Integrations Operational
90 days ago
99.98 % uptime
Today
NCR Delivery-US Operational
90 days ago
99.98 % uptime
Today
NCR Fulfillment Time-US Operational
90 days ago
99.98 % uptime
Today
NCR Site-US Operational
90 days ago
99.98 % uptime
Today
NCR Promotion Execution-US Operational
90 days ago
99.98 % uptime
Today
mailgun API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Online Ordering API Response Time
Fetching
Jul 10, 2025

No incidents reported today.

Jul 9, 2025
25.26 - Latest software deployment (US)
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jul 3, 11:15 EDT
Operations Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:00 EDT
Scheduled - Operations Scheduled Maintenance. Please follow this link for updates: https://status.paytronix.com
There will be downtime during this maintenance window.

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jul 3, 13:01 EDT
Jul 8, 2025
Delayed Scheduled Processes
Resolved - This incident has been resolved.
Jul 8, 13:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:01 EDT
Investigating - We are currently investigating reports of delayed scheduled events (eg. Reports)
Jul 8, 09:20 EDT
Jul 7, 2025
25.26 - Latest software deployment (EU)
Completed - The scheduled maintenance has been completed.
Jul 7, 22:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jul 3, 11:15 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Latest software deployment (EU)
Completed - The scheduled maintenance has been completed.
Jun 27, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 27, 14:56 EDT
25.25 - Latest software deployment (US)
Completed - The scheduled maintenance has been completed.
Jun 27, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 15:30 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 27, 14:54 EDT
Jun 26, 2025

No incidents reported.

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