All Systems Operational

Uptime over the past 90 days. View historical uptime.
Paytronix US Operational
90 days ago
99.95 % uptime
Today
Transactional Email Servers Operational
90 days ago
100.0 % uptime
Today
Transaction Processing Operational
90 days ago
99.81 % uptime
Today
Apps/Integrations/APIs Operational
90 days ago
99.81 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
Guest Website Operational
90 days ago
100.0 % uptime
Today
Merchant Website Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Online Ordering ? Operational
90 days ago
99.8 % uptime
Today
Bulk Email Processing Operational
90 days ago
100.0 % uptime
Today
Bulk Email Servers (Delivery to Guests) Operational
90 days ago
100.0 % uptime
Today
Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Apps - Android ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps - iOS ? Operational
90 days ago
100.0 % uptime
Today
SFTP Services ? Operational
90 days ago
100.0 % uptime
Today
Paytronix Europe ? Operational
90 days ago
100.0 % uptime
Today
Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
Guest Website Operational
90 days ago
100.0 % uptime
Today
Merchant Website Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Transactional Email Services Operational
90 days ago
100.0 % uptime
Today
Bulk Email Processing Operational
90 days ago
100.0 % uptime
Today
Vendor Integrations Operational
90 days ago
100.0 % uptime
Today
NCR Delivery-US Operational
90 days ago
100.0 % uptime
Today
NCR Fulfillment Time-US Operational
90 days ago
100.0 % uptime
Today
NCR Site-US Operational
90 days ago
100.0 % uptime
Today
NCR Promotion Execution-US Operational
90 days ago
100.0 % uptime
Today
mailgun API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

25.23 - Latest software deployment (EU) Jun 23, 2025 22:00-23:00 EDT

Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Posted on Jun 20, 2025 - 10:15 EDT

25.23 - Latest software deployment (US) Jun 25, 2025 23:00 - Jun 26, 2025 00:00 EDT

Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Posted on Jun 20, 2025 - 10:16 EDT
System Metrics Month Week Day
Online Ordering API Response Time
Fetching
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Elevated Errors in Merchant Web
Resolved - This incident has been resolved.
Jun 18, 18:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 18:07 EDT
Investigating - We are currently investigating an elevated error rate in the Merchant Website.
Jun 18, 17:46 EDT
Operations Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 EDT
Scheduled - Operations Scheduled Maintenance. During this window, the Paytronix sFTP site and our analytics tool will be unavailable. Scheduled File Uploads, Scheduled sFTP Reports and Scheduled Dashboards will not run at this time, and attempted connections to the sFTP will fail. Scheduled campaigns will be paused for some subset of this window. We advise customers and partners to schedule data processes outside of this window.

There will NOT be downtime impacting API traffic or transaction processing during this maintenance window.
Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 16, 17:44 EDT
Jun 17, 2025
25.21 - Latest software deployment (US)
Completed - The scheduled maintenance has been completed.
Jun 17, 22:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is NO production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 16, 11:36 EDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
OIDC based Authentication Not Working for a Subset of Merchants
Resolved - This incident has been resolved.
Jun 12, 19:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 15:25 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 13:27 EDT
Investigating - We have identified an issue that is preventing a small subset of merchants from logging into the merchant website.
Jun 12, 13:27 EDT
Outage due to Upstream Provider
Resolved - This incident has been resolved.
Jun 12, 19:10 EDT
Monitoring - Cloudflare has deployed a fix and services have recovered.
Jun 12, 17:20 EDT
Update - We are continuing to work with our upstream provider, CloudFlare, to work towards a resolution.
Jun 12, 15:06 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 14:42 EDT
Identified - Cloudflare is aware of this issue and has updated their status page at https://www.cloudflarestatus.com/incidents/25r9t0vz99rp
Jun 12, 14:23 EDT
Investigating - We are aware of issues impacting our API. At this time we think it is related to issues with our edge security, Cloudflare, and we are actively investigating
Jun 12, 14:15 EDT
Jun 11, 2025
25.20 - Latest software deployment (US)
Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is no production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 6, 10:20 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025
25.20 Latest software deployment (EU)
Completed - The scheduled maintenance has been completed.
Jun 9, 22:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 EDT
Scheduled - Latest software release will be deployed during this maintenance window.
There is no production downtime expected during this deployment.
Campaigns scheduled to execute during the maintenance window may be deferred until after the maintenance is complete.

Please follow this link for updates: https://status.paytronix.com

If you have any questions, please contact Paytronix at support@paytronix.com or 1-866-PXHELPME (866-794-3576) #1
Jun 6, 10:19 EDT
Jun 8, 2025

No incidents reported.

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