Our systems have been fully restored and are operating normally as of 9:19 PM Eastern. All services are now available and functioning as expected. Our teams are continuing to monitor actively.
Posted Jul 11, 2025 - 22:44 EDT
Monitoring
As of 9:19 PM ET, we have identified the issue and have implemented a fix. We continued to monitor actively and our services have begun to recover with all monitoring services showing stable uptime. We expect to see a full recovery for all of our customers and their guests soon.
Posted Jul 11, 2025 - 21:33 EDT
Update
We have identified a potential issue and are taking steps towards mitigation. We have made a few configuration changes, but continued to drive towards a solution. Additional updates in 30 minutes
Posted Jul 11, 2025 - 21:05 EDT
Update
We are continuing to investigate the issue, we will update again at 9:00pm EDT
Posted Jul 11, 2025 - 20:33 EDT
Update
We are continuing to investigate the issue, we will update again at 8:30pm EDT
Posted Jul 11, 2025 - 19:57 EDT
Investigating
We are currently investigating this issue.
Posted Jul 11, 2025 - 18:46 EDT
This incident affected: Paytronix US (Transaction Processing, Apps/Integrations/APIs, Messaging, Guest Website, Merchant Website).