OIDC based Authentication Not Working for a Subset of Merchants

Incident Report for Paytronix

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 19:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 15:25 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 12, 2025 - 13:27 EDT

Investigating

We have identified an issue that is preventing a small subset of merchants from logging into the merchant website.
Posted Jun 12, 2025 - 13:27 EDT
This incident affected: Paytronix US (Merchant Website).